To open the Billing section, click on the profile icon at the bottom left and select the corresponding item.
This section contains key information about your website:
List of domains used;
Contact details of the website owner (contact person);
Link to Terms of Use;
Current tariff and tariffs available;
Website metrics by number of orders and products;
Service bills, payment history.
Domains and contact information
The sidebar on the left displays all domains connected to the project.
Service code is a unique identifier for your project.
Contact person — the name, email address, and phone number of the person whom the support team can contact if necessary. This email address is used for invoices, payment reminders, and other important messages.
If you need to change this information, send a request from the contact email address specified in your profile to [email protected] and indicate the full name, phone number, and email address of the current owner.
Important: Significant changes or transfer of ownership can only be made upon request from the website owner's email address.
Agreements
The Agreements section contains a legal document entitled Terms of Use, which regulates the terms and conditions of use of the service.
Plan
The Plan block displays information about the current plan connected to your project, as well as your site metrics:
Product counter — shows the number of products on your website, as well as the maximum number of products for the selected tariff.
Order counter — shows the number of orders for the current month, as well as the maximum number of orders for the selected tariff.
This data is updated automatically every day.
In the Additional features section, you will see a list of additional features available in other plans. To change your plan, click the Change plan button or contact support.
You can view current prices and a full description of tariffs at the following link:
Payment method
Automatic рayments
Auto-pay is the primary method of payment for using the platform.
After the first payment by bank card, a subscription to the selected tariff is issued. Subsequent payments are made automatically on the day the next invoice is issued. This helps to avoid debt, blocking of the admin panel, and ensures the continuous operation of the site.
Payment is made through the Stripe payment system.
How to аdd a рayment card
In the Payment method block, click Add a bank card, after which you will be redirected to the Stripe payment system page.
If you have an unpaid bill, pay it with the card you want to keep for future automatic payments.
If there are no active accounts, the system will charge 1 USD or 1 EUR (depends on the region) to verify the card. These funds will be automatically refunded.
After returning to the admin panel page, you will see the card details and the cardholder's name in the Payment method field.
How to update a payment card
If necessary, you can change your card details by clicking Change card.
The system will ask you to pay 1 USD/EUR to link your new card and verify its payment details.
After payment, the card will be updated and 1 USD/EUR will be refunded to your account.
The payment details in the Payment method field will be updated.
Invoices
This section displays all invoices issued for website maintenance.
Here you can:
View account history and status;
Pay your bill online via the payment service.
To receive an invoice in PDF format, please send a request to the support chat or email [email protected].
Pay online
To pay your bill by card:
Click Pay online next to the relevant invoice;
Complete your payment on the Stripe payment system page.
Please note: the online payment link is valid for 30 minutes. If the link has expired, it will be automatically updated.
Delete project
If you decide to end your work on a project, you can submit a request to delete it. This will stop the site from being maintained and automatic payments from being made.
How to request a project removal:
In the left sidebar of the Billing section, click the Delete project button.
A short questionnaire will appear — please fill it out. This will help us better understand your experience and improve our service.
After completing the questionnaire, our managers will receive your request and contact you to confirm and complete the removal process.
Important: If the questionnaire does not appear or you are unable to submit a request via the admin panel, send a letter from the project owner's email address to [email protected] in any format.