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Abandoned Carts

Sending reminder emails about an Abandoned Cart

Updated today

With this feature, you can send emails to customers who have added items to the Cart but have not completed their purchase. To receive an email, customers must be logged in and have provided their email address.

Email on an unfinished purchase — Cartum

The email includes text, a button to proceed with the order, and a list of Products. Clicking the button opens the store's website with the shopping cart ready for checkout — the customer just needs to place the order.

How to Enable and Configure

You can enable this feature in the admin panel under Settings → General settings → Abandoned carts.

Enabling and configuring the Abandoned carts feature — Cartum

Here, you can also edit the email's subject and message. You can use two global variables in the text:

  • {USER} — the name of the user,

  • {SITE} — the name of your website.

Number of Emails and Intervals

By default, two emails are sent: one 3 hours and another 3 days after the items are left in the Cart. If an order is placed after the first email, the second one is not sent.

To change the intervals or the number of emails, please contact our support team.

This feature currently includes only the basic functionality for managing Abandoned Carts. We welcome your feedback and suggestions for further improvements.

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