To connect a custom domain to your website, you need to follow three steps:

1. Make the initial payment — contact your manager for the payment references.

2. Direct the domain to your IP address.

3. Submit a request for domain activation on the server to the customer support.

→ Things to check before connecting your domain

To control the domain settings, you need access to the interface of your domain name registrar.

You can re-route the domain on your own by following our instructions. Should you lack confidence to do so, you can grant temporary access to the domain management interface to our customer support so we could set up everything for you.

Use the domain management panel to create ALIAS records for the domain and delete the existing А and АААА records which pertain to domain.com and www.domain.com:

If you domain name registrar does not support ALIAS records, you need to add (or modify) the А records which pertain to domain.com and www.domain.com (make sure to go through all the four records!):

*records domain.com andwww.domain.com is the domain name of your website.

Attention: you must delete AAAA records for your domain!

ALIAS records are re-routed within a few minutes while rerouting A records takes several hours.

If you completed the domain re-routing steps on your own, send the domain name to the customer support. This will allow us to configure our servers to support your domain and generate Let's Encrypt SSL certificates.

SSL certificates may not be generated until the certification center is able to ascertain that your custom domain pings to our IP address so please allow for a certain delay (up to 72 hours). This means that your domain will not have an SSL certificate for a while, which is normal.

If your domain is managed by cloudflare.com, the re-routing procedure is the same. Here is a sample setup (specify your domain name instead of domain.com):

Please note that Cloudflare files an application for a Let's Encrypt SSL certificate automatically, and the processing may take up to 24 hours.

It is advisable to go to SSL/TLS section and enable Flexible mode as shown on the screenshot below.

In addition to that, you need to go to SSL/TLS → Edge Certificates and enable Always Use HTTPS option:

Attention: if you use Cloudflare, please inform Horoshop customer support so that no additional SSL certificate is requested. Failure to do so may cause the website to have a certificate conflict resulting in "Too many redirects” message. In this case the website will not function properly until one of the certificates is deleted.