To connect a custom domain to your website, follow these three steps:
Make a monthly fee payment — contact your manager for payment details.
Point the domain to your IP address.
Submit a request for domain activation on the server to customer support.
Domain rerouting
To control the domain settings, you need access to your domain name registrar's interface.
You can reroute the domain yourself by following our instructions. If you're not confident, you can grant temporary access to the domain management interface to our customer support, and we will set it up for you.
Use the domain management panel to create ALIAS records for the domain and delete the existing A and AAAA records for domain.com and www.domain.com:
domain.com ALIAS cname.horoshop.ua www.domain.com ALIAS cname.horoshop.ua
If your domain name registrar does not support ALIAS records, you need to add (or modify) the A records for domain.com and www.domain.com (ensure you update all four records):
domain.com A 51.68.97.214 www.domain.com A 51.68.97.214 domain.com A 51.68.107.5 www.domain.com A 51.68.107.5
*domain.com and www.domain.com are the domain names of your website.
Attention: You must delete AAAA records for your domain!
ALIAS records are rerouted within a few minutes, while rerouting A records can take several hours.
Enabling your domain support by our servers
If you completed the domain rerouting steps on your own, send the domain name to customer support. This will allow us to configure our servers to support your domain and generate Let's Encrypt SSL certificates.
SSL certificates may not be generated until the certification center can verify that your custom domain points to our IP address. Please allow for a delay of up to 72 hours. During this time, your domain will not have an SSL certificate, which is normal.
DNS zone management via cloudflare.com
If your domain is managed by cloudflare.com, the rerouting procedure is the same. Here is a sample setup (replace domain.com with your domain name):
Please note: Cloudflare automatically requests a Let's Encrypt SSL certificate, which may take up to 24 hours to process.
It is advisable to go to the SSL/TLS section and enable Full (strict) mode as shown in the screenshot below.
Additionally, go to SSL/TLS → Edge Certificates and enable the Always Use HTTPS option:
Please note: If you use Cloudflare with Flexible encryption mode, inform Cartum customer support so that no additional SSL certificate is requested. Failure to do so may cause a certificate conflict, resulting in a "Too many redirects" message. In this case, the website will not function properly until one of the certificates is deleted.
Please also note: The above settings are relevant for second and third-level domains. If you use a fourth-level domain (for example, dev.example.co.uk or www.site.example.com), the free Cloudflare version won't be able to apply for an SSL certificate. In that case, you need to:
Go to the SSL/TLS section and enable Flexible mode;
Go to SSL/TLS → Edge Certificates and disable the Always Use HTTPS option.